Warranty and Return

Cotton Natural Return Policy

Cotton Natural values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason you wish to return a product, you may do so under the following policy, which applies to all returns, refunds and exchanges.

Product Returns/exchanges
Any products purchased online may be returned or exchanged within 30 days of purchase, provided that it is in unused, like-new condition. To return a product, please send it back to the address below with a copy of your invoice along with your request for either a refund or size exchange. Once received we will process your return/exchange minus original shipping and processing fees and you will be notified via email. If you have any additional questions please contact CnInfo@CottonNatural.com

Shipping
Returned products must be shipped to our warehouse. This address is listed above.

We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged or unless you have spoken to the office regarding any issues.

When shipping products back to us, forward to Cotton Natural a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment. Email tracking information to us at cninfo@cottonnatural.com.

 

Damaged Items and Shortages
Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Department from 9:00am to 5:00pm Eastern Standard Time, Monday to Friday (excluding holidays).

Refunds
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes, minus original shipping and processing fees.

Undeliverable Merchandise
You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.

Questions
If you have any questions regarding shopping, returns, store locations or our policies, please call our Customer Service Center at (954) 613-5870.